{"id":61,"date":"2007-04-12T07:42:46","date_gmt":"2007-04-12T07:42:46","guid":{"rendered":"http:\/\/www.lazygamer.co.uk\/blog\/?p=61"},"modified":"2011-04-03T19:43:23","modified_gmt":"2011-04-03T19:43:23","slug":"blog-sky-pvr2-borked-customer-service-hilarity-ensues","status":"publish","type":"post","link":"http:\/\/www.lazygamer.co.uk\/blog\/2007\/04\/12\/blog-sky-pvr2-borked-customer-service-hilarity-ensues\/","title":{"rendered":"BLOG: Sky+ PVR2 borked, Customer Service hilarity ensues&#8230;"},"content":{"rendered":"<p>After a fantastic couple of years, my Pace Sky+ PVR2 bit the dust today. No Sky+ functionality, but at least the box is still working. Anyway, I gave Sky a call, 20 minutes of trying every thing the guy told me to try, to no avail. Finally he gives up and arranges for an engineer to come out &#8220;Sometime between Friday and Monday&#8221;, and that&#8217;ll cost \u00c2\u00a365.<\/p>\n<p><a href=\"http:\/\/www.lazygamer.co.uk\/blog\/wp-content\/uploads\/2011\/04\/270909742_fd9976c099.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.lazygamer.co.uk\/blog\/wp-content\/uploads\/2011\/04\/270909742_fd9976c099.jpg\" alt=\"\" title=\"270909742_fd9976c099\" width=\"500\" height=\"400\" class=\"aligncenter size-full wp-image-62\" srcset=\"http:\/\/www.lazygamer.co.uk\/blog\/wp-content\/uploads\/2011\/04\/270909742_fd9976c099.jpg 500w, http:\/\/www.lazygamer.co.uk\/blog\/wp-content\/uploads\/2011\/04\/270909742_fd9976c099-300x240.jpg 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<p>&#8220;Hold on, I&#8217;m not paying that, I pay for the Service Plan, it should be free&#8221;, I bark.<br \/>\n&#8220;Actually sir, your Plan ran out in January 2006.&#8221;, he responds, Scottishly.<br \/>\n&#8220;How do you work that one out, I started the plan around then, and I&#8217;m still paying for that now&#8221;, I retort, spitting crumbs of Jammie Dodgers all over the sofa.<br \/>\nHe stutters: &#8220;Well, umm, according to my system it&#8230;&#8221;<br \/>\nI interrupt: &#8220;Don&#8217;t call it a system, it&#8217;s a computer. If it&#8217;s a system I have to wonder if you&#8217;re looking at a Sega Master System, and I doubt Sonic the Sodding Hedgehog knows much about my extended warranty&#8221;.<\/p>\n<p>An uneasy silence (followed by a barely audible tumbleweed)<\/p>\n<p>&#8220;I&#8217;m sorry to hear that sir, but I suggest you contact Domestic And General about your Service Plan&#8221;, he pipes.<br \/>\n&#8220;Fine, but cancel that call-out, I&#8217;ll be back&#8221;, I conclude, schwarzennegerly.<\/p>\n<p>&#8220;Sky Repair Plan, how can I help?&#8221; says Louise, who I mentally imagine to look like Louise Redknapp, for some reason.<br \/>\n&#8220;My Sky+ box is knackered, and I Sky won&#8217;t honour my Service Plan thingy.&#8221;<br \/>\n&#8220;Oh dear, can I just take your details?&#8221;, she sings unconvincingly<\/p>\n<p>**The next few lines censored to protect the innocent, and my bank account details**<\/p>\n<p>&#8220;Right, well, your plan seems to be in order, just hang on the line and I&#8217;ll settle it out with Sky&#8221;, she warbles.<\/p>\n<p>**The lack of Greensleeves is impressive**<\/p>\n<p>&#8220;Just putting you through to Sky now, I&#8217;ve sorted out your plan, and they just need to arrange a time for the engineer to arrive&#8221;. she says something else, but by now I&#8217;ve undressed her with my mind and lost the track of time.<\/p>\n<p>I land back on planet earth when Sloth from The Goonies tells me &#8220;The engineer will turn up between 10am and 1pm on Thursday, sorry for the miunderstading&#8221;. Somehow I end up covered in spit over the phone.<\/p>\n<p>Update: Just to f**king spite me, my other sky box is on the blink, and so is my newly installed Sky Broadband. Do I have to lick Rupert Murdoch&#8217;s wrinkly old mansack to get good service around here?<\/p>\n<p><i>Post originally posted by myself on the <a href=\"http:\/\/www.digitalspy.co.uk\/forums\/\" title=\"go to the digital spy forums\">Digital Spy Forums<\/a>. If you&#8217;re experiencing similar amounts of crap, the guys and gals at DS can help \ud83d\ude42<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>After a fantastic couple of years, my Pace Sky+ PVR2 bit the dust today. No Sky+ functionality, but at least the box is still working. Anyway, I gave Sky a call, 20 minutes of trying every thing the guy told me to try, to no avail. Finally he gives up and arranges for an engineer &hellip; <a href=\"http:\/\/www.lazygamer.co.uk\/blog\/2007\/04\/12\/blog-sky-pvr2-borked-customer-service-hilarity-ensues\/\">Continue reading <span class=\"meta-nav\">&raquo;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[11,10],"tags":[65,44,51,52,50],"class_list":["post-61","post","type-post","status-publish","format-standard","hentry","category-blog","category-tech","tag-65","tag-blog-2","tag-rant","tag-sky","tag-tech-2"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2pOrS-Z","_links":{"self":[{"href":"http:\/\/www.lazygamer.co.uk\/blog\/wp-json\/wp\/v2\/posts\/61","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.lazygamer.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.lazygamer.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.lazygamer.co.uk\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.lazygamer.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=61"}],"version-history":[{"count":0,"href":"http:\/\/www.lazygamer.co.uk\/blog\/wp-json\/wp\/v2\/posts\/61\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.lazygamer.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=61"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.lazygamer.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=61"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.lazygamer.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=61"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}